Shipping & Returns

Order Fulfillment

 

Orders are processed and shipped within 1-2 business days. If you select standard shipping, items will be delivered in 2-5 business days to most locations within the U.S.

Overnight/Next Day shipping can be selected for an additional charge.

U.S. Shipping Rates

All orders over $50 receive FREE USPS ground shipping.

For all other orders:

  • USPS Standard Shipping (3-5 business days): $4.50
  • 2-Day Express (2 business days): $30
  • Overnight Express (1 business day): $40

International Shipping

We can ship internationally for an additional charge. Please email hello@bokkbaby.com to place an order for shipment overseas or to inquire about international shipping costs. Unfortunately, we cannot cover the cost of return shipping for any donated clothing items sent back to us from outside the U.S.

Can I make a change to my order after it's been placed?

We will gladly make changes to your order as long as it hasn't been shipped yet. Please email us at hello@bokkbaby.com to do so.

 

Returns & Exchanges

 

Sorry it didn't work out; returns with us are free and easy. Simply send us an email at hello@bokkbaby.com to initiate a return or exchange. Include in your email your order number and the product(s) you wish to return. We will email you a pre-paid shipping label for you to mail the product(s) back to us. 

Returns requested within 14 days after you receive your order can be made for a full refund or store credit. 

Returns requested within 30 days after you receive your order can be made for store credit only.

All gift returns made within 30 days receive store credit.

We do not accept returns after 30 days. Only unworn, unwashed garments may be returned. 

How do I make an exchange?

Need a different size? Changed your mind about the style? We will gladly exchange unworn, unwashed merchandise for free within 30 days after you receive your order.

In order to request an exchange, please email us at hello@bokkbaby.com. Include in your email your order number and the product(s) you wish to exchange. We will email you a pre-paid shipping label for you to mail the product(s) you wish to exchange back to us. Mail it back to us and we'll take care of the rest.

Exchanges are processed and shipped when your items have been received and inspected. Please allow 5-7 business days to process your refund or store credit. 

 Bokk Baby | 230 E Florida Ave | Denver, CO